Privacy Policy

Security & privacy policy


Please note that the personally identifiable data which we collect about you are processed by Strictly Chocolates with registered office at 1653 Beersel (Belgium), Heiendaallaan 11 ( VAT BE0 462.349.807 ), in its capacity of data controller.

We are committed to ensuring that your privacy is protected and that we fully comply at all times with the Belgian Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data and all other applicable legislation, more specifically the Belgian Act of 11 March 2003 on electronic commerce and the Belgian Act of 13 June 2005 on electronic communications.

The following policy explains how we use the information we collect about you and how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

When you order or enquire about our products we need to know your name, postal address, e-mail address and telephone number. If you have ordered products on behalf of a third party we will need to know their postal address.
We collect and further process these data to allow us to process your registration and any orders you may make.

 We do not collect or keep in any way your credit card number and expiry date or your bank account details.

The relevant information is then used by us, our agents and sub-contractors to organise delivery of your orders, provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes or to any other company of our group so that we can monitor and improve the products and services we provide.


Strictly Chocolates will not disclose, rent or exchange your personal data to any other organization or entity than these referred to above, unless you are first notified (and unless you give your prior consent when required by the applicable law).


We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services. We and our group companies may also wish to provide you with information about special features of our website or any other service or products from our company we think may be of interest to you.


We draw your attention to the fact that you have the right to access your data and, where appropriate, request rectification of any erroneous data relating to you. You may further, at any moment, object to the future processing of personal data relating to you for the purpose of direct marketing. These rights can be exercised by means of a simple request and free of charge, by e-mail ( or by post (Strictly Chocolates /Heiendaallaan 11 / 1653 Beersel (Belgium), with the reference "Strictly Chocolates").


2. Our use of cookies and other information gathering technologies

A cookie is a small text file which is placed on your computer in order to identify your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier.


You do not have to accept our cookies. If you wish to reject our cookie, you can configure your browser to do so (although browsers are usually set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally). While you are not required to accept our cookies to access our website or to order a product through our website, we cannot guarantee that all offerings, features or resources will work properly if you reject cookies.

3. How we protect your information

Security is a major issue for anyone purchasing on the internet.

To ensure that your information is kept confidential, we have set internal procedures covering the storage, access and disclosure of your information.

Moreover, our website uses Ogone. Our secure server software uses the digital certificate to encrypt your credit card number. The encryption process takes the characters you enter and converts them into bits of code which are then securely transmitted over the internet.

4. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

5. Your consent

By submitting your information you consent to the use of that information as set out in this policy.

If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We may also decide to e-mail you of a change so that you may consent to our use of your information in that way (we will e-mail you in any case when your consent to a change is required by the applicable legislation). Continued use of the service will signify that you agree to any such changes.

Terms of conditions

General Terms and Conditions

By ordering any product, you accept the following terms and conditions:

 If you are a consumer, you may cancel your order with Strictly Chocolates for the products you ordered at any time up to the end of the seven working day following the day that you receive the ordered products. You need to give aeason for cancelling your order but you will not have to pay any penalty. In the case that you cancel your order, you must return said products to Strictly Chocolates at your costs.

 The right of cancellation shall not apply to business or corporate purchasers who must have a lawful reason for cancellation.Once you have notified Strictly Chocolates that you are cancelling, any sum debited to Strictly Chocolates from your credit card or your bank account will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you are a business or corporate purchaser and have lawfully cancelled your order you will be refunded as soon as possible.

 1. Your contracting party

 Your contracting party is: Strictly Chocolates with registered office at 1653 Beersel (Belgium), Heiendaallaan 11 ( VAT BE0 462 349 807 / e-mail address :, referred to in these conditions under the name "Strictly Chocolates ". 

2. Customer's liability

 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from Strictly Chocolates ' site. The importation or exportation of certain products to you may be prohibited by certain national laws. Strictly Chocolates  makes no representation and accepts no liability in respect of the export or import of the products you purchase.

3. Our Liability

3.1. If the products Strictly Chocolates  delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, Strictly Chocolates  shall have no liability to you other than as set out below.
3.2 If you notify a problem to Strictly Chocolates  under this clause, Strictly Chocolates ' only obligation will be:

- to make good any shortage or non-delivery;

- to supply and deliver substitute products if your original choice cannot be delivered for any reason;

- to replace any products that are damaged or defective;

- to refund to you the amount paid by you for the products in question in whatever way Strictly Chocolates  choose.

Save as precluded by law, Strictly Chocolates  will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and Strictly Chocolates  shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products.

3.3 Strictly Chocolates , any other party (whether or not involved in creating, producing, maintaining or delivering this website), and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

3.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit Strictly Chocolates ' liability to you for any death or personal injury resulting from Strictly Chocolates ' negligence.

3.5 Strictly Chocolates  shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond Strictly Chocolates ' reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

4. Delivery
4.1 Strictly Chocolates  will deliver the products ordered by you to the address provided by you at the time you make your order. It is, however, your responsibility to provide Strictly Chocolates  with accurate delivery address details. Strictly Chocolates  will not check or verify addresses and messages supplied by you.

4.2 You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and Strictly Chocolates  will not be liable for their loss or destruction.

4.3 The delivery process (moment where the products will leave Strictly Chocolates ' (or Strictly Chocolates ' agent) premises in order to be delivered to you) will start no more than 7 days after that your payment has been registered on Strictly Chocolates ' account.

5. Our right to cancel your order

5.1 Strictly Chocolates  reserves the right to cancel your order if:

-Strictly Chocolatest  has insufficient stock to deliver the products you have ordered. If this is the case, we will contact you to advise of an availability date or to offer you a substitute product ;

-Strictly Chocolates  does not deliver to your area ;

- if one or more of the products you ordered was listed at an incorrect price due to a typographical error.

5.2 If Strictly Chocolates  does cancel your contract, it will notify you by e-mail and will re-credit to your account any sum deducted by Strictly Chocolates  from your credit card as soon as possible but in any event within 30 days of your order. If you are a business or corporate purchaser you will be refunded as soon as possible.Strictly Chocolates  will not be obliged to offer any additional compensation for disappointment suffered.

6. Intellectual property
The content of this website is protected by intellectual property rights, including copyright, trademarks and database right. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without the prior written consent of Strictly Chocolates .

7. Use of the website

You may not use this website for any of the following purposes:
- disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
- transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;
- interfering with any other person's use or enjoyment of the website; or
- making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission.
You will be responsible for any loss or cost incurred as a consequence of a breach of this article. 8.

8. Quality of our products

Strictly Chocolates  is committed to providing an excellent service. Strictly Chocolates  is willing to know where we can improve our service and products, and will do all we can to put it right for you. Strictly Chocolates will respond to any observations regarding the quality of our products within a two working days' period of time.

  Personalised Belgian chocolates for every occasion. 

  Unique, delicious, original. The ideal gift.


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